Customer Service

Call Us: (816) 224-1900
Hours: Monday - Friday 9am -8pm

Our family at Blue Springs Furniture Gallery is here to help you in all matters. We carefully select brands of furniture based on the Quality, Shipping Standards, and Warranties. We want you to be satisfied and recommend your friends and family to purchase their next furniture or home gifts from us. Our designers will assist you while you select colors and finishes, to make sure when you decide to purchase from us, you get what you want the first time!

Furniture Protection Plan

Most of our manufacturers offer warranties on their products that range from one year and on. In addition, we offer a supplemental furniture warranty plan that can be purchased before your furniture is delivered to your home. This extended warranty plan provides comprehensive coverage to protect your new furniture against everyday household accidents. We offer plans that cover wood furniture, upholstered fabric furniture, leather furniture, mattresses, and rugs. Our protection plan allows you to live with the furniture you love — without worry.

Ask your salesperson for more information on our extended protection plan.

Pricing on the Internet

Most of our manufacturers don't allow pricing on the Internet. We have placed prices where allowed. Our prices and descriptions are updated daily, however, if Internet prices and/or descriptions are different from store prices/descriptions, the store price/description will prevail. Please call (816) 224-1900 with your questions!

Store Policies

All merchandise must be picked up or delivered within 10 days of the arrival date. Pick-ups usually require some customer assembly.

Blue Springs Furniture Gallery is not liable when the furniture does not fit into your home. If a delivery attempt is made and the furniture does not fit, the delivery fee will not be refunded and the cancellation or return policy will take effect.

Due to many factors beyond our control, we cannot be held responsible for delays in deliveries.

Refunds

A full refund will be issued on an undelivered order cancelled within three (3) days of the sale date. After three (3) days, but before delivery, a cancellation fee of 10% for stock items and 30% for special orders will apply. The balance will be refunded. Floor samples and clearance items are excluded.

Refunds will be issued by the same method as the purchase was made, i.e. by check or credit card. Checks are mailed after a 10 day waiting period. Cash deposits will be refunded by check.

Merchandise reselections or refund is available if it is returned in the original condition within 7 days of delivery or pick up. There is a 10% fee for all returned stock items and a 30% fee for any special order items. Original delivery and pick up fees are not refundable.

Warranties

Manufacturer’s warranties apply to most furnishings available today. No manufacturer warranty claims can be honored without proof of purchase.

We make no warranty or guarantee whatsoever as to the wearing quality and colorfastness of the upholstery fabrics, but we will honor the manufactures warranty.